Because the world does not only revolve between 9am and 5pm, we are available 24 hours a day, 7 days a week. Our Service Desk is immediately informed through check monitors 24/7 (Nagios) messages via SMS of any faults. Our servers are checked every five minutes.
We are available during office hours at the Dutch local number 00 31 (0)174 71 24 59 or by e-mail on email@example.com
For urgent issues (faults on our side) outside office hours please call 00 31 (0)6 41945170
Refer to the following page/twitter before you report a fault. Perhaps the fault is already known.